Patient Care/Support Specialist (11:30-8:00pm)
QUALIFICATION REQUIREMENTS 1-3 years of experience providing customer service to internal and external customers, including meeting quality standards for services ensuring customer satisfaction Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc).
Attention to detail and proficient in data entry and document management Ability to multitask in a fast-paced environment Proficient in medical or pharmacy terminology, written or verbal QUALIFICATIONS PREFERRED Current Pharmacy Technician registration and/or certification in good standing, as required by state Board of Pharmacyor commitment to obtaining necessary BoP registration/certification within first 60 days of employment Pharmacy Technician Certification preferred 1-3 years of experience managing patient medical record, referral and/or prescription data entry or communication activities in healthcare setting or environment Electronic health medical record or pharmacy patient management experience High School Diploma or equivalent, Bachelors' Degree preferred 1-3 years of experience in supporting prescriber, healthcare setting, patient, and field facing communications related to referral or prescription services in infusion or specialty therapies General understanding of prescription workflow, process, and pharmacy practices General experience working in a health care setting or services environment General knowledge of specialty prescription therapy process and patient needs ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Monitor all inbound documentation received into pharmacy operational sites and support data entry activities to ensure documents are actioned as quickly as possible for referral services team Data enter or disposition pharmacy documentation received in a timely and accurate manner Provide documentation follow-up and confirmation to sending parties as deemed necessary by operational workflow, program, or product requirements upon document receipt Build relationships with referral sources and associated BioMatrix field representatives through communication and coordination with key personnel responsible for pharmacy referral activities within the healthcare setting as deemed necessary and required Work closely with referral, reimbursement, and pharmacy team members to support the overall receipt of prescriptions and on-boarding of new patients aligned to operational performance goals and objectives Support cross-location collaboration and teamwork to ensure all pharmacy documentation is managed across all referral and dispensing sites effectively and efficiently Produce written documentation representing all provider, patient, caregiver, and/or field team updates and communications in necessary systems of record Understand referral turn-around time, volume, and workload metrics and goals established by leadership; use goals to effectively organize intake workload and daily activities for successful completion of documentation management processes needed to attain service outcomes/determination Support use of technology and other innovative digital channels for internal and external stakeholder communication as directed by leadership; leverage professional and effective communication skills when utilizing technology for written correspondence with these stakeholders Recommended Skills Attention To Detail Customer Satisfaction Customer Service Data Entry Document Management Systems Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
Attention to detail and proficient in data entry and document management Ability to multitask in a fast-paced environment Proficient in medical or pharmacy terminology, written or verbal QUALIFICATIONS PREFERRED Current Pharmacy Technician registration and/or certification in good standing, as required by state Board of Pharmacyor commitment to obtaining necessary BoP registration/certification within first 60 days of employment Pharmacy Technician Certification preferred 1-3 years of experience managing patient medical record, referral and/or prescription data entry or communication activities in healthcare setting or environment Electronic health medical record or pharmacy patient management experience High School Diploma or equivalent, Bachelors' Degree preferred 1-3 years of experience in supporting prescriber, healthcare setting, patient, and field facing communications related to referral or prescription services in infusion or specialty therapies General understanding of prescription workflow, process, and pharmacy practices General experience working in a health care setting or services environment General knowledge of specialty prescription therapy process and patient needs ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Monitor all inbound documentation received into pharmacy operational sites and support data entry activities to ensure documents are actioned as quickly as possible for referral services team Data enter or disposition pharmacy documentation received in a timely and accurate manner Provide documentation follow-up and confirmation to sending parties as deemed necessary by operational workflow, program, or product requirements upon document receipt Build relationships with referral sources and associated BioMatrix field representatives through communication and coordination with key personnel responsible for pharmacy referral activities within the healthcare setting as deemed necessary and required Work closely with referral, reimbursement, and pharmacy team members to support the overall receipt of prescriptions and on-boarding of new patients aligned to operational performance goals and objectives Support cross-location collaboration and teamwork to ensure all pharmacy documentation is managed across all referral and dispensing sites effectively and efficiently Produce written documentation representing all provider, patient, caregiver, and/or field team updates and communications in necessary systems of record Understand referral turn-around time, volume, and workload metrics and goals established by leadership; use goals to effectively organize intake workload and daily activities for successful completion of documentation management processes needed to attain service outcomes/determination Support use of technology and other innovative digital channels for internal and external stakeholder communication as directed by leadership; leverage professional and effective communication skills when utilizing technology for written correspondence with these stakeholders Recommended Skills Attention To Detail Customer Satisfaction Customer Service Data Entry Document Management Systems Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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